Terms of Service

1. Acceptance of Terms

Welcome to Go2Trips ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website go2trips.in and our travel booking services ("Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services. We may modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Description of Services

Go2Trips is an online travel marketplace that connects travelers with travel service providers including:

• Tour packages and travel experiences
• Hotel and accommodation bookings
• Flight ticket reservations
• Bus and transportation services
• Travel insurance and related services
• Visa assistance and documentation support

We act as an intermediary platform and do not directly provide travel services. All travel services are provided by third-party suppliers.

3. User Accounts and Registration

3.1 Account Creation

To use certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Eligibility

You must be at least 18 years old to create an account. If you are under 18, you may use our Services only with parental consent and supervision.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

4. Booking Terms and Conditions

4.1 Booking Process

• All bookings are subject to availability and confirmation
• Prices are displayed in Indian Rupees (INR) unless otherwise stated
• Payment must be made in full at the time of booking
• Booking confirmation will be sent via email
• You are responsible for verifying all booking details

4.2 Pricing and Fees

• Prices may change without notice until booking is confirmed
• All prices include applicable taxes unless otherwise stated
• Service fees and convenience charges may apply
• Currency conversion rates may fluctuate
• Additional fees may be charged by service providers

4.3 Travel Documents

You are responsible for ensuring you have all required travel documents including:

• Valid passport and visas
• Travel insurance (where required)
• Health certificates and vaccinations
• Government-issued identification
• Any other documents required by destinations

5. Payment Terms

5.1 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, RuPay)
• Net banking from major Indian banks
• Digital wallets (Paytm, PhonePe, Google Pay)
• UPI (Unified Payments Interface)
• EMI options (where available)

5.2 Payment Security

All payments are processed through secure, PCI DSS compliant payment gateways. We do not store your complete payment card information on our servers.

5.3 Payment Failures

If payment fails, your booking may be cancelled. We will attempt to notify you and provide options to complete payment within a specified timeframe.

6. Cancellation and Modification

6.1 Cancellation Policy

Cancellation policies vary by service provider and will be clearly displayed during booking. General guidelines:

• Free cancellation periods (where applicable)
• Cancellation fees may apply based on timing
• Some bookings may be non-refundable
• Refund processing may take 5-10 business days
• Bank charges may be deducted from refunds

6.2 Modifications

Booking modifications are subject to availability and may incur additional charges. Some bookings cannot be modified and require cancellation and rebooking.

6.3 Force Majeure

In case of events beyond our control (natural disasters, political unrest, pandemics, etc.), standard cancellation policies may not apply. We will work with service providers to find suitable solutions.

7. User Responsibilities and Conduct

7.1 Prohibited Activities

You agree not to:

• Use our Services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our Services
• Impersonate others or provide false information
• Engage in fraudulent activities

7.2 Travel Conduct

During your travels, you agree to:

• Comply with local laws and customs
• Respect other travelers and service providers
• Follow safety guidelines and instructions
• Be punctual for scheduled activities
• Take care of provided equipment and facilities

8. Limitation of Liability

8.1 Platform Liability

Go2Trips acts as an intermediary platform connecting travelers with service providers. We are not liable for:

• Quality, safety, or legality of services provided by third parties
• Actions or omissions of service providers
• Delays, cancellations, or changes by service providers
• Loss, damage, or injury during travel
• Force majeure events or circumstances beyond our control

8.2 Maximum Liability

Our maximum liability for any claim shall not exceed the total amount paid by you for the specific booking in question.

8.3 Disclaimer

Our Services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

9. Intellectual Property

All content on our platform, including text, graphics, logos, images, and software, is owned by Go2Trips or our licensors and is protected by intellectual property laws. You may not use our content without written permission.

10. Dispute Resolution

10.1 Customer Support

For any issues or disputes, please first contact our customer support team. We will make reasonable efforts to resolve disputes amicably.

10.2 Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in New Delhi, India.

10.3 Arbitration

Any disputes that cannot be resolved through customer support may be subject to binding arbitration in accordance with Indian arbitration laws.

11. Partner and Vendor Terms

Service providers and partners using our platform are subject to additional terms and conditions as outlined in separate partner agreements.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through email or platform notifications. Continued use of our Services constitutes acceptance of modified Terms.

13. Contact Information

For questions about these Terms of Service, please contact us: