Payments & Refund Policy

1. Payment Policy

1.1 Accepted Payment Methods

Go2Trips accepts the following payment methods for booking travel services:

1.2 Payment Security

• All payments are processed through PCI DSS compliant payment gateways
• We use 256-bit SSL encryption for all transactions
• Card details are never stored on our servers
• Two-factor authentication for enhanced security
• Real-time fraud detection and prevention

1.3 Payment Processing

• Payment must be completed at the time of booking
• Booking confirmation is sent only after successful payment
• Failed payments will result in booking cancellation
• Payment processing may take 2-5 minutes
• You will receive payment confirmation via email and SMS

1.4 Currency and Pricing

• All prices are displayed in Indian Rupees (INR)
• International card transactions may incur foreign exchange charges
• Prices include applicable taxes unless otherwise mentioned
• Service fees and convenience charges are clearly displayed
• Dynamic pricing may apply based on demand and availability

2. Refund Policy

2.1 General Refund Terms

Refund eligibility and processing depend on the type of service booked and the cancellation policy of the service provider. Go2Trips facilitates refunds as per the terms agreed upon at the time of booking.

2.2 Service-Specific Refund Policies

2.3 Refund Processing Timeline

2.4 Refund Deductions

• Payment gateway charges (2-3% of transaction amount)
• Service provider cancellation fees
• Go2Trips convenience fee (non-refundable)
• Bank processing charges (if applicable)
• GST on service charges

3. Special Circumstances

3.1 Force Majeure Events

In case of extraordinary circumstances beyond our control, special refund policies may apply:

• Natural disasters (earthquakes, floods, cyclones)
• Political unrest or security concerns
• Government travel restrictions
• Pandemic-related lockdowns
• Airline/transport strikes

3.2 Medical Emergencies

Cancellations due to medical emergencies may be eligible for special consideration with proper documentation:

• Medical certificate from registered practitioner
• Hospital admission records (if applicable)
• Death certificate (in case of family bereavement)
• Travel insurance claims may apply

3.3 Service Provider Issues

If service providers fail to deliver promised services, we will:

• Facilitate full refund or alternative arrangements
• Provide compensation for inconvenience (case-by-case basis)
• Work with providers to resolve issues promptly
• Escalate to relevant authorities if necessary

4. Refund Process

4.1 How to Request a Refund

4.2 Required Information

• Booking reference number
• Reason for cancellation
• Bank account details for refund
• Supporting documents (if applicable)
• Contact information for updates

4.3 Refund Status Tracking

You can track your refund status through:

• Your Go2Trips account dashboard
• Email notifications at each stage
• SMS updates on mobile number
• Customer support helpline

5. Dispute Resolution

5.1 Customer Support

For payment or refund-related issues, contact our customer support:

5.2 Escalation Process

1. Contact customer support within 24 hours
2. Escalate to supervisor if not resolved in 48 hours
3. Formal complaint to management if needed
4. External dispute resolution as last resort

5.3 Chargeback Protection

We work proactively to resolve disputes before they reach chargeback stage. However, if you initiate a chargeback:

• Please contact us first to resolve the issue
• Provide all relevant documentation
• Allow reasonable time for resolution
• Chargebacks may affect future booking eligibility

6. Important Notes

6.1 Policy Updates

This policy may be updated periodically. Changes will be communicated through:

• Email notifications to registered users
• Website announcements
• Updated policy page with revision date
• SMS alerts for major changes

7. Contact Information

For any questions about payments or refunds, please contact us: