Privacy Policy

1. Introduction

Go2Trips ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website go2trips.in and use our travel booking services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Date of birth and gender (for travel bookings)
• Passport and visa information (when required)
• Payment information (processed securely through third-party providers)
• Travel preferences and special requirements
• Profile photos and travel photos you choose to share

2.2 Booking Information

• Travel itineraries and booking history
• Hotel, flight, and tour preferences
• Emergency contact information
• Special dietary requirements or accessibility needs

2.3 Technical Information

• IP address, browser type, and operating system
• Device information and unique device identifiers
• Location data (with your permission)
• Cookies and similar tracking technologies
• Website usage patterns and analytics data

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Process and manage your travel bookings
• Facilitate payments and issue invoices
• Provide customer support and respond to inquiries
• Send booking confirmations and travel updates
• Coordinate with travel partners and service providers

3.2 Communication

• Send important travel notifications and alerts
• Provide customer service and technical support
• Send marketing communications (with your consent)
• Conduct surveys and collect feedback

3.3 Business Operations

• Improve our services and user experience
• Analyze usage patterns and trends
• Prevent fraud and ensure security
• Comply with legal obligations and regulations
• Resolve disputes and enforce our terms

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including:

• Hotels, airlines, tour operators, and other travel partners
• Payment processors and financial institutions
• Technology service providers and cloud hosting services
• Customer support and communication platforms
• Marketing and analytics service providers

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and monitoring
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• View your booking history and account information

6.2 Correction and Updates

• Update your profile and account information
• Correct inaccurate or incomplete data
• Modify your communication preferences

6.3 Deletion and Restriction

• Request deletion of your account and data
• Restrict processing of your information
• Opt-out of marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

• Essential cookies for website functionality
• Analytics cookies to understand usage patterns
• Marketing cookies for personalized advertising
• Preference cookies to remember your settings

You can manage cookie preferences through your browser settings or our cookie consent tool.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: